Generative AI has seemed almost too good to be true: enabling faster, more personalised customer service across all touchpoints, increasing employee productivity, and cutting coding time from days to minutes. The ROI of AI has skyrocketed from 13% in 2022 to 31% in 2023 and McKinsey predict that generative AI has the potential to add $4.4T annually to the global economy. However, 90% of AI projects don’t make it to production.

How do you ensure AI delivers on the productivity promise for your organisation?

Kieran Hagan, AI Segment Leader, IBM ANZ